GoldenBet Privacy Policy
Last updated: April 10, 2026
At GoldenBet, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.
Information We Collect
We collect personal information lawfully and fairly to provide our gaming services and comply with Australian regulations. This includes identity data such as your full name, date of birth, residential address, email, phone number, and government-issued identification for age and anti-money laundering verification. We also gather financial details for payments, technical data like IP addresses and device information, and gaming activity records including betting history. Sensitive information may be collected where required by law, such as for responsible gambling purposes.
How We Use Your Information
We use your information to manage your account, process transactions, verify identity, and deliver personalized gaming experiences. It enables us to comply with legal obligations under anti-money laundering laws, taxation requirements, and state gambling regulations. Your data also helps improve our services, detect fraud, and support responsible gambling initiatives. We process information on the legal basis of contract performance, legal compliance, and legitimate interests.
Information Sharing
We disclose personal information only where necessary, such as to service providers under strict confidentiality agreements who comply with the Australian Privacy Principles. Sharing occurs for legal requirements, including with regulators, law enforcement, or other casinos for self-exclusion purposes. We do not sell your information to third parties.
Data Security
We implement reasonable security measures to protect your personal information from misuse, interference, loss, and unauthorized access, including encryption and secure servers. Our facilities are in controlled environments, and employees plus service providers must maintain confidentiality. We regularly monitor and update protections to keep data accurate and up-to-date for its intended use. Retention periods align with legal requirements, such as 7 years for financial records.
Your Rights
Under the Australian Privacy Principles, you have rights to access, correct, or delete your personal information held by us. You may request details within 30 days, subject to legal exceptions, and we require identification for verification. Where practicable, you can transact anonymously or using a pseudonym. For complaints about privacy breaches, contact us or the Office of the Australian Information Commissioner.
Cookies and Tracking
We use cookies and similar technologies to enhance site functionality, analyze usage, and ensure security on our platform. These collect technical data like IP addresses for optimization and fraud prevention. You can manage cookie preferences through browser settings.
Contact Us
For privacy concerns, access requests, or corrections, contact our Privacy Officer.
[email protected]